Author Archives: Dana Coleman

In Denial: AP Caves in “Over” v. “More Than”

If I’ve been slow to write about this it’s because, like many, I have been in denial.  AP, say it isn’t so! Last month the Associated Press announced new to the Stylebook in 2014: over, as well as more than, is acceptable in all … Continue reading

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Treat the Cause, Not the Symptoms

With technological advances come new perils for the workplace that have both operational and brand protection implications. A physician office manager posts a comment on social media inquiring about a patient’s specific medical condition, resulting in a HIPAA violation. An … Continue reading

Posted in Brand Management, Crisis Communications, Internal Communications, Social Media | Leave a comment

Literally v. Figuratively

Much has been made of the use, misuse and overuse of the word “literally.” Literally, of course, means something that is actually true: “Literally every pair of shoes I own was ruined when my apartment flooded.” When we use words … Continue reading

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ACA Implementation Requires Unprecedented Stakeholder Outreach, Brings Unique PR Challenges

Americans will have the opportunity to purchase health insurance from state or federal exchanges beginning October 1, 2013. Do you understand health insurance exchanges? If you don’t, you aren’t alone. A Kaiser Family Foundation poll released in late April found … Continue reading

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AP Stylebook Turns 60, Releases 2013 Edition

Every year (like a big ole geek) I look forward to the latest updates of the AP Stylebook, the “essential style guide for journalists.” Mastering journalistic style is an important skill for the communicators who write news releases and other … Continue reading

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Silver Linings: Responses in the Wake of Tragedies

If there are any silver linings in the wake of natural disasters like the tornadoes that devastated Moore, Okla., this week, they often come in the form of community and organizational responses. Time and again, people and companies demonstrate support … Continue reading

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@SEC Embraces Social Media for Communicating with Investors

The U.S. Securities and Exchange Commission has recently issued guidance on use of social media by corporations as a means to communicate with investors. But the guidance is receiving mixed reviews and, as Fortune magazine put it, received a definite … Continue reading

Posted in Social Media | 5 Comments

Does Your Writing Need a Tune-up?

Determining what represents good writing is somewhat subjective, but good writing should always be free of misspellings and grammatical and punctuation errors. These “mechanics” of writing are fundamental to effective communication and your mastery of them – or lack thereof … Continue reading

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Lessons Can Be Learned from 2012’s PR Disasters

The end of the year brings countless recap articles, but none interest, amuse and horrify me quite so much as those describing the worst P.R. blunders of the year. One of these, from Business Insider, not only makes fun reading … Continue reading

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Just Say (or Write) It: The Best Quotes Sound Normal

When some writers begin to craft a speech, a statement on behalf of an organization, or a quote from an executive for a news release, they must suddenly forget they’re writing for real people.  Because real people don’t speak in … Continue reading

Posted in Press Releases, Public Relations, Writing | Leave a comment