Lovell Communications has a wealth of experience and successes helping our clients with messaging and execution in the realm of government relations, public affairs, community outreach and crisis communications.
Since our founding in 1988, Lovell Communications has consistently received national recognition for our work in crisis communications, managing thousands of critical events for a wide range of clients across the country.
We have worked on issues ranging from international disclosures of criminal charges to private – but devastating – conflicts between business partners. We have assisted CEOs and executive teams by developing and managing communications following fatal industrial accidents during criminal and regulatory investigations, and at times when a significant corporate event threatened the stability or economic health of an organization.
Our crisis communications work includes:
- Government fraud,
- Labor relations issues,
- Product recalls,
- Sexual harassment allegations,
- Bank defalcation,
- Regulatory actions (OIG, DOJ, OCC),
- Discrimination claims,
- CEO impropriety,
- Pedophilia allegations against clergy,
- Medical malpractice,
- Contract violation,
- Identity theft and
- Corporate bankruptcies.
In each case, Lovell coordinates closely with the client, their legal counsel and the appropriate officials to accurately assess the situation, identify key stakeholders, develop carefully considered strategies and deliver critical messages. Crisis communications efforts are designed to prepare leadership, minimize harmful media coverage, limit negative impact among stakeholders, and help retain or rebuild credibility and trust.
Lovell understands that when our clients are dealing with governmental entities or public service offerings there is often an extra level of sensitivity around messaging and the implementation of communications strategies. The firm has assisted clients with legislative testimony and other targeted legislative communications, issue-oriented public relations, and communications related to customer acquisition and retention with public sector clients.
Likewise, community relations has its own set of considerations that have to incorporate fundamental brand positioning while also targeting just the right audience and tactics for grassroots-oriented goals. The firm’s successes in mission-driven outreach have included everything from messaging during voter referendums to the promotion of “no cost” preventative screenings and other community service offerings under the umbrella of corporate community relations and cause marketing.