Category Archives: Nashville

A Great Night for Nashville PR

Last week the Lovell team enjoyed an evening of industry camaraderie and peer recognition at the Parthenon Awards, sponsored by the Nashville Chapter of the Public Relations Society of America. The Parthenons take their name from Nashville’s Parthenon, a replica of the original in Athens, Greece, and an appropriate icon for our hometown, nicknamed the “Athens of the South.”  (If you haven’t been to Tennessee to visit us yet, the Parthenon is a must on your sight-seeing list!)

We were thrilled this year to be recognized with 12 awards for work on behalf of nine clients and our own firm. In the category of community relations, Lovell received a Parthenon Award for our work on behalf of LifeCare Hospitals and its acquisition of five long term acute care hospitals in 2011. We also received two awards of merit for public relations and public affairs campaigns, including TeamHealth’s 2011 P.R. campaign and the Tennessee Rural Communications Cooperative Association’s Save Rural Telecom campaign.

In the category of internal communications, we received a Parthenon Award for Ardent Health Service’s CareBridge rollout and an award of merit for our work with Thomas Jefferson University and Hospitals employee benefits communication.  We also received a Parthenon Award for crisis communications for Troy Regional Medical Center’s patient data theft incident.

For writing, we were pleased to receive three awards, including a feature writing award of merit for “Heart of the Matter” for Crestwood Medical Center and an award of merit in bylined articles and a Parthenon Award for technical writing for the LifeCare Hospitals article “Reducing Preventable Hospital Admissions.”

In media relations, our media placement for Souls4Soles in Shape magazine was recognized with an award of merit as was our direct mail piece for Strength for Service.  And last but certainly not least, Lovell was thrilled to be recognized with a New Media Parthenon Award for the work of our digital team in increasing online discovery of http://lovell.com/.

We shared this evening of recognition with our Nashville PR peers at Marathon Village, which is listed on the National Register of Historic Places. Its buildings, built between 1881 and 1912, were once home to Marathon Motor Works, which manufactured the Marathon automobile in Nashville from 1911 to 1914. Thanks to an ongoing historic restoration project, Marathon Village today is four-block complex of studios, offices and unique businesses like the American Pickers Store and two Tennessee distilleries.

You can probably tell we’re proud of our hometown, but we’re even more proud and honored to represent our valued clients, with operations in all 50 states. Thanks to each of our clients for the opportunity to do great work for you. Now, when are ya’ll coming to Nashville!?

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Women Entrepreneurs in Nashville

I had a chance to moderate a panel of some of Nashville’s top women entrepreneurs which you can watch in the video below. There is some great information in this video for anyone in business, especially for those who’ve started their own business or are looking to start a business. Hope you enjoy!

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Playing Tourist in My Hometown: An Expert’s Invitation to Nashville

I love to play tourist in my hometown of Nashville, and downtown was really hopping last week before a Tennessee Titans game. It’s always full of energy and offers great people watching when the Titans or Nashville Predators, our NHL Hockey team, are playing at home. I know some locals flee or avoid the area during big events but, even if you’re not going to the game, it’s great to see downtown full of people and enthusiasm.

A host of big events are scheduled in our great downtown in the last week of December, including the Franklin American Mortgage Music City Bowl. It’ll be a great time for both Nashvillians and our guests from other cities to head downtown, support local businesses and hear great music. Why should Volunteers and Tar Heels have all the fun?

  • The Nashville Predators will play the Dallas Stars at home in the Bridgestone Arena on Tuesday, Dec. 28, with players from both of the Music City Bowl teams in attendance.
  • On Wednesday, MusicFest and Battle of the Bands will bring thousands of people to the corner of Second and Broadway to hear the Music City Bowl’s university bands face off following a free concert by the band Little Texas. There will be plenty of live music in downtown venues after that, most notably at the arena where the Zac Brown Band will play.
  • Thursday’s game day! Yes, the game is sold out, but that needn’t stop you from taking in the atmosphere and catching the game at your favorite downtown establishment.
  • Friday is New Year’s Eve. One of my personal favorites, Old Crow Medicine Show, will repeat its incredible NYE concert at the historic Ryman Auditorium, also a sell-out for the second consecutive year. A few blocks away, the Schermerhorn Symphony Center will celebrate its reopening eight months after massive flooding caused nearly $40 million in damages with a NYE concert featuring violin virtuoso Itzhak Perlman and the Nashville Symphony. And if you didn’t score tickets for either of those events, you can ring in 2011 with Phil Vassar and other artists at Music City’s Bash on Broadway.
  • Shake off the excesses of the season and kick off your new year right on Saturday, Jan. 1, with the 2011 Resolution Run 5K Run, Walk or Roll, which takes a great scenic route around downtown, and has a thoughtful 10 a.m. start time.

The past year’s been tough on downtown Nashville, which not only dealt with May’s historic flooding but also endured the impact of four water main breaks on Jan. 9, 2010, that closed many downtown businesses. The extensive water line replacement project that followed continues even now.

So consider a great time here in our hometown of Nashville, where I can promise a satisfying adventure, or explore the opportunities to be a tourist in your own hometown and share them with us.

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Is Nashville the Health Care Mecca?

It turns out that Nashville’s health care industry contributes nearly $30 billion and 210,000 jobs to the local economy, securing Nashville’s position as a health care industry hub. This week the Nashville Health Care Council released an updated economic impact study that shines a spotlight on the role of the health care industry in Nashville.

Health care is the engine of growth for Nashville’s job base and directly accounts for one in eight jobs, with health care companies paying more than 20% of the local tax base and providing more than 20% of local personal income.

At Lovell, we have the privilege of being a part of this growth engine every day, working with dozens of health care companies (locally and across the country) from many different sectors of the industry.

We consider ourselves very fortunate to have been on the front lines as Nashville’s health care scene for more than two decades as it has built critical mass, bred its own successes, and inspired possibilities for Nashville’s future in projects like the Medical Trade Center.

95 percent of Council member CEOs indicated that a Nashville headquarters location is important to their company’s positive performance, and approximately half believe that health information technology is the most promising sector to enter today. Having seen our community and industry leaders in action, we know it is no coincidence that the anchor tenant for the Trade Center, the Health Information and Management Systems Society (HIMSS), will very specifically attract vendors from the health I.T. sector and their customer base, which includes pretty much every company in America that remotely touches patient information.

Perhaps the moniker of America’s “Health Care Mecca” is not so far off, after all.

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Reaching Your Audience, Even When It’s Hard

reaching your audience

I’ve always been an activist – saving animals, conserving natural resources and advocating for the disenfranchised. But recently, I have found myself using my professional communications skills to accomplish my activist goals.

My neighborhood is on the threshold of a significant transformation, but to get there the residents need to work together. So I have decided to rally the troops to form a neighborhood association in my quickly changing, working-class neighborhood. As a whole, the neighborhood has been neglected for some time, but is sitting at the tipping point of a significant transformation. If we combine forces, my neighbors can work together so that tipping point teeters in our favor.

For me, this is a new endeavor and I find myself designing a strategic communications campaign in a whole new environment. It turns out that motivating people around messages and a call to action for a cause bears a strong resemblance to the goals I accomplish for my clients every day.

As I started organizing my thoughts I went back to the basics.

1. Who is my audience?
a. What are the demographics of my audience?
b. What are the psychographics of my audience?
c. What motivates them?
d. What language do they speak?

2. How can I communicate with them?
a. Do they use the internet?
b. Do they engage in social media?
c. Do forms of daily communication do they rely on? (e.g. email, mail, cell phone, etc.)
d. What messages that will strike a chord?
e. Do they feel that their opinions matter and that their voices are being heard?

I wanted to hear that the members of my neighborhood could all be reached via email or social media from the comfort of my chair. Unfortunately, the answers I got sent me in a different strategic direction. Many of my neighbors do not even have computers, much less spend time surfing the web or posting to Facebook. This community still relies on face-to-face contact, phone calls and mail to learn about what is happening in their neighborhood.

This means my work will be a lot harder than I anticipated when I began. But it also means that I am learning to apply my strategic communications skills to accomplish new kinds of goals that have personal meaning for me and my neighbors.

So I hit the pavement. For the past several weeks I have been on the phone and walking the neighborhood and talking to my neighbors. And so far, the results have been wonderful. People are learning about our little organization and we are on the brink of big things.

And the bonus prize for all of this effort is that our neighborhood is becoming more of a community. We aren’t just neighbors…now we are friends.

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Lovell on NashvillePost.com

NewsA news brief about our eight new clients ran today on NashvillePost.com.  See it here:

A Fine First Half for Lovell by Geert De Lombaerde

Thanks for the mention!

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What Do Mammograms and Lovell Communications Have in Common?

mammograms-in-may-logo-cropped

Six years ago our firm was asked to develop a signature community program for our community’s wonderful Nashville General Hospital (NGH).   We wanted to highlight the expertise and dedication of the outstanding staff and affiliated physicians who everyday serve metro-area patients, even those without the ability to pay for their care.

We knew about the hospital’s fabulous new Breast Health Center and we learned that a nationally-renowned specialty physician, Dr. Valerie Montgomery Rice, was working at NGH alongside many other devoted radiologists, surgeons, oncologists and other specialists.

Based on the commitment of NGH staff and administration (and it was a huge one) and the willingness of radiologists and other physicians to forego significant amounts of reimbursement for their services, we helped the hospital launch Mammograms in May.  And it is a roaring success.

Any woman over the age of 40 who hasn’t had a mammogram in a year can sign up, during the month of May, for a mammogram screening at no cost.  If the patient is insured, the hospital absorbs the co-pay.  If the patient has no insurance, the hospital provides the screening completely free of charge.

Since the program began, NGH has screened more than 2,600 women who, in most cases, could not get a mammogram anywhere else.  Twelve percent needed follow up tests and 18 patients were diagnosed with breast cancer.  What a difference this generous program has made in the lives of women and their families!

I applaud NGH for their commitment to this community outreach, especially in the midst of so many economic challenges for hospitals across the country.

If you know a woman who lives in the Nashville area and could take advantage of this important program, please have them call 615-341-4447 to schedule an appointment.

And tell them I sent you!

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